1st/2nd Line IT Support Technician

GK Recruitment Ltd
20th April 2021
Ilkley, United Kingdom
Job Type


1st/2nd Line IT Support Technician

Location: Ilkley, West Yorkshire

Salary: up to £26k

Job Type: Full-time, Permanent



Our client is currently looking to add a 1st/ 2nd Line IT Support Technician to our existing support team. You will be required to provide our customers with a high level of professional and friendly IT support.


The role is an opportunity to join our busy service desk where customer care is paramount with opportunities to excel and grow within the business. You will work alongside experienced IT support technicians and have access to industry-standard training.


We would invest in your development, through online training courses, so you’d be able to achieve and maintain the learning and required qualifications to support the business.


About the IT Support Technician role:

  • The role includes a mixture of 1st and 2nd line support with the opportunity to get into 3rd line.
  • Providing end-user desktop support.
  • Supporting and maintaining Office 365 solutions.
  • Escalate IT issues within the team where necessary.
  • Setting up and configuring new laptops and desktops.
  • Installing authorised software to laptops and desktops.
  • Troubleshoot desktop and system problems, diagnose and solve hardware/software issues.
  • Provide professional and friendly support to our many clients.
  • To occasionally visit customer sites to fix problems, that cannot be resolved remotely or install new equipment
  • Keep up to date with advancements in technology.
  • Helping to manage and monitor our RMM solution.


Requirements of the IT Support Technician:

  • Experience working for an MSP / IT Support company preferred, but not essential.
  • A minimum of 1-year experience on an IT support desk or closely related IT position.
  • A strong understanding of Microsoft products, including Windows 7, 8 & 10, MS Office products including Office 365, Windows Server 2012 / 2016 and Active Directory.
  • A strong understanding of Office 365 administration is essential to the role.
  • Network configuration and troubleshooting.
  • Good communication skills and relationship building.
  • Self-motivating with an appetite to learn new things.
  • Must have a strong work ethic and be hard working.
  • Manages difficult situations calmly.
  • Use of own car preferred but not essential. (car expenses will be paid).
  • Full UK driving licence.



In return we can offer you an exciting career in a growing company with excellent salary upto £26k base and benefits which includes: Pension, Parking and On Going Training.


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