IT Support Engineer

 In
GK Recruitment Ltd
Published
29th January 2024
Location
Trafford Park, Manchester, United Kingdom
Category
Job Type

Description

Job Title: IT Support Engineer

Job Type: Permanent         

Salary: £25k - £31k Plus Benefits

Location: Trafford Park, Manchester

 

 

We have an opportunity for an IT Engineer to join our IT Team, and work as part of a small but effective support team.

We require a proactive, self-motivated individual with a strong customer service ethic who will be able to compliment our IT team. The ideal candidate will be organised and disciplined enough to work on their own initiative and manage their workload with minimal supervision, acting as the 1st and 2nd line support to the business as required.

 

The Role:

  • Take ownership of, maintain and report on helpdesk support tickets and the effectiveness of IT support to the business.
  • Standardisation of IT systems, policies, procedures, set-up and documentation.
  • Monitoring and reporting on key security factors and progressing security improvements in line with the IT strategy and best practice.
  • Work with suppliers and partners on IT maintenance and change projects, developing working relationships and demanding best practice service.
  • Report on and provide feedback on supplier performance to improve service.
  • Be the first point of contact for user support and deliver prioritised solutions.
  • Identify opportunities to improve efficiency, security and resilience within the IT infrastructure.
  • Support the development of IT solutions, including user training on IT technology to improve efficiency.
  • Carrying out agreed IT maintenance activities and assisting with Service Desk tickets to help, providing excellent service to colleagues.

 

About You:

  • A motivated self-starter who is task orientated.
  • Can demonstrate a strong customer service ethic.
  • Is passionate about Technology.
  • Can demonstrate good organisational skills.
  • Takes ownership of own work and outcomes.
  • Has a continuous improvement mentality.
  • Values communication and collaboration with colleagues, bringing IT knowledge to the wider business.
  • Has good attention to detail.

 

Essential Qualifications/Experience:

  • Minimum 3 years’ experience in 1st / 2nd Line support, ideally in an SME environment, and including the following:
    • On-Prem/Hybrid/Remote User Support.
    • Helpdesk Support Experience.
    • Active Directory.
    • SharePoint online.
    • VoIP System Admin Experience.
  • Basic Hardware Support Experience.
  • Microsoft 365 Admin Experience.
  • Vendor management.
  • GCSE IT or equivalent.

Desirable Qualifications/Experience:

  • Veeam products.
  • VMWare products.
  • ERP system administration experience.
  • Mobile Device Management experience.
  • Involvement in Project Work.
  • Microsoft Certification.
  • ITIL experience/qualification.

The Package:

  • £25k - £31k PA dependent on experience.
  • Participation in the Company’s profit related pay scheme subject to eligibility.
  • Permanent contract following a probation period.
  • 35 hr week, Mon – Fri with occasional agreed flexibility.
  • 24 days holiday + bank holidays + 1 day to celebrate your Birthday.
  • Shorter working hours during August to spend more time with family/friends, with no impact on salary.
  • Company-wide annual Training Plan for personal and role development.
  • Paid occupational health scheme.
  • Pension scheme (4% contribution by employee, 5% contribution by company).
  • Cycle to work scheme.

 

In return, we can offer you an exciting career in a growing company with excellent salary and benefits.

 

 

 

Apply
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