IT Support Technician

 In
GK Recruitment Ltd
Published
23rd January 2023
Location
Chorley, United Kingdom
Category
Job Type

Description

Job Title: IT Support Technician

Job Type: Permanent

Salary: £20k-£25k

Location: Chorley

 

We are delighted to be recruiting for an IT Support Technician to support desk supporting our in-house staff but also dealing with support enquiries from customer-facing systems. The main responsibilities include being the initial escalation point for the support desk providing first-time fixes where possible, commissioning and building user equipment and triaging and escalating tickets when required.

 

Main Duties & Responsibilities

  • Responsibility for being the first point of contact on the Service Desk
  • Perform the support of daily IT related issues.
  • Assist in the support of our fleet of printers.
  • Assist in the support of remote locations/users.
  • Configure, test and deploy new workstations and peripheral equipment.
  • Assist with the support of our e-mail procedures.
  • New Starters and Leavers administration.
  • Assist with our disaster recovery plan.
  • Assist users with questions or problems.
  • Assist with our network and file security.
  • Creates and maintains good technical documentation.
  • Other Duties as assigned.

 

Experience

  • Experience in 1st line support
  • Experience with supporting customers over the phone and in person
  • Experience of ticket management
  • Advanced knowledge of Windows Operating Systems – Win 7 and Above
  • Active Directory and group policies and principles
  • Microsoft Windows Server
  • Networking hardware / software inc. patching of network and phones
  • Experience in Office365

 

Salary: £20k-£25k depending on experience

 

In return, we can offer you an exciting career in a growing company with an excellent salary upto £25k base and benefits which includes:-

  • 7.5% annual bonus potential on top
  • £375 Quarterly Sales Bonus
  • £375 Thank You Christmas Bonus
  • 6% Matched Pension Contribution
  • 4x Salary Life Insurance
  • And Much More

 

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details.

Apply
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