Service Desk / Support Analyst

GK Recruitment Ltd
21st November 2022
Preston / Chorley / Wigan / Leyland, Preston/Chorley, United Kingdom
Job Type


The main responsibilities include being the external escalation point for the support desk providing first-time fixes where possible and providing IT and software support for their bespoke software and hardware applications.

The role will be conducted from their office in Chorley.

Main Duties & Responsibilities

· To provide telephone support to the user base utilising remote access tools

· Logging and categorising incoming calls and emails within our CRM system

· Active involvement in the documenting and updating of our knowledgebase

· Raising jobs for Engineers and liaising with them

· Taking ownership of incidents and progressing them quickly and efficiently

· Documenting issues/problems and raising them to the 2nd line team

Experience and skills required from the Service Analyst

· Good general IT skills

· Problem-solving attitude and aptitude

· Good communication skills both written and verbal

· Good problem-solving skills

· Ability to manage own workload effectively

· Excellent time management skills

· Attention to detail

· An ability to Take Ownership

What We Can Offer

In return, we can offer you an exciting career in a growing company with an excellent salary of £19.5k base, plus overtime plus salary review to £22k = £25k OTE

Plus + Training and a genuine career path with an additional benefits package

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details

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