Trainee, IT Support Analyst

GK Recruitment Ltd
31st May 2024
chorley, preston, blackburn, wigan, southport, burnley, Chorley, United Kingdom
Job Type


A dynamic supplier of Electronic Point of Sale (EPoS) and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sectors are seeking a Trainee IT Support Analyst to join their team.  You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review to £25,000.  The role will be conducted from their office in Chorley + with some remote work.

You will be joining a company who offer training and a genuine career path with an additional benefits package.

As the Trainee IT Support Analyst you will:

  • Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
  • Provide telephone support to the user base utilising remote access tools.
  • Log and categorise incoming calls and emails within a CRM system.
  • Active involvement in the documenting and updating of knowledge base.
  • Raise jobs for Engineers and liaise with them.
  • Take ownership of incidents and progress them quickly and efficiently.
  • Document issues / problems and raise to the 2nd line team.

We are looking for a Trainee IT Support Analyst with:

  • Good general IT skills.
  • Problem-solving attitude and aptitude.
  • Good communication skills both written and verbal.
  • Good problem-solving skills.
  • Ability to manage own workload effectively.
  • Excellent time management skills.
  • Attention to detail.
  • An ability to Take Ownership.

If this sounds like the Trainee IT Support Analyst role for you, click apply now.

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