Trainee, IT Support Analyst

Have you recently just completed an IT-related training

Or Just love fixing laptops/PCs Phone, Gadgets - love troubleshooting and fixing Tech

Then this role is for you - as a Trainee IT Support Analyst.

You will be able to commence and build your IT career

Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £23,700 plus overtime (average £2,000) with a salary review of £25,000.  The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the Trainee IT Support Analyst you will:

• Be the main contact via telephone to support and assist pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in the documenting and updating of the knowledge base.
• Raise jobs for Engineers and liaise with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues/problems and raise them to the 2nd line team.

We are looking for a Trainee IT Support Analyst with:

• Demonstratable - Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

APPLY NOW: If this sounds like the Trainee IT Support Analyst role for you, click apply now.