GK Recruitment Ltd
Description
Do you:
- Love making customers succeed?
- Enjoy being a product champion?
- Go the extra mile to make your customers happy?
- Ready to make a difference and be the first in the CX team?
If so.
- We want you.
We're recruiting exclusively for our client, a leading provider of asset management software for the Construction industry. Their platform helps customers track equipment, manage inspections, and monitor asset status in real time.
They're looking for a Customer Success Manager to own the entire post-sale customer journey.
You'll onboard new customers, train them, keep them engaged, and make sure they're getting real value from the platform.
What you'll do:
- Lead onboarding for new customers, remote and on-site
- Run regular check-ins to spot risks early and boost adoption
- Be the customer's voice inside the business
- Turn customer feedback into clear, actionable change requests
- Spot at-risk accounts and turn them around before renewal
What you'll bring:
- Customer-Facing Experience: Proven experience in a customer success, customer experience, account management, or customer relationship role. Specifically, within a SaaS, technology, or software environment.
- (SaaS a big plus)
- Brilliant communication skills; you build trust fast, with anyone from end users to execs
- Genuine empathy and a knack for solving problems
- Sharp organisational skills, self-reliant.
- Comfortable learning new software
- A full UK driving licence and able to travel nationwide
Nice to haves:
- Experience with asset management, inspection or any tracking software
- Background in Construction, or tracking would be an advantage
- CRM experience (HubSpot, Salesforce, Gainsight, etc.)
- Experience training end users in a B2B setting
What's in it for you:
- Competitive salary, £30,000 - 35,000
- Staff pension
- Free parking
- 33 days holiday (including Bank Holidays)
Location:
You must be able to commute daily to Liverpool and have the full right to work status
