Description
Join us at an exciting start-up. You can make a big impact in the Construction Health and Safety Industry!
- Do you like being in the middle of everything - Sales, Software Development & Customers?
- Would you enjoy working on a small delivery team, implementing customers' bespoke solutions from requirements through implementation to training?
- With huge career potential to grow a team across the UK &Ireland & Europe.
Company Overview:
The Company provides asset management and inspection systems to the construction industry's lifting sector. It also offers facilities the ability to automate the reporting of inspections, maintenance, and repairs, as well as safety management and risk assessment solutions.
Due to rapid business growth, the recruitment strategy now focuses on local candidates with experience in software user functionality, including demonstration and/or training backgrounds. These candidates should understand business processes, software, and user interactions with software functionality.
We are seeking individuals with the right aptitude and attitude who can be trained on the company’s product and functionality.
Position Purpose:
As the Customer Success Consultant, you will be involved in the entire customer project lifecycle, from the initial inquiry/qualification process through software demonstration and gap analysis to the final project delivery. This includes gathering customer software requirements, overseeing software implementation, providing ongoing customer support, and delivering user training.
Key Responsibilities:
- Customer Requirement Gathering:
- Attend customer requirements-gathering meetings to understand business needs and identify opportunities to integrate ERP functionality into their business processes.
- Conduct a thorough needs analysis with customers to gather detailed requirements for the software.
- Software Implementation:
- Assemble a tailored software solution, including creating presentations and models that customers can assess and test based on their requirements.
- Oversee the software implementation process, coordinating with the software development team to ensure that solutions align with the agreed specifications and timelines.
- Build and manage a Project Initiation Document (PIG) and secure customer commitment to the implementation plan.
- Customer Support:
- Provide ongoing support to customers during and after the software implementation, troubleshooting and resolving any issues or concerns.
- Continuously manage customer expectations, ensuring the project remains on time, within scope, and on budget.
- Follow up with customers regularly, especially after the implementation phase, to ensure their satisfaction and address any post-implementation issues.
- Training Delivery:
- Design and deliver training programmes, individually or in a group setting, to ensure customers are fully equipped to use the system effectively
- Conduct training needs assessments and adjust delivery methods to fit the customer’s learning preferences.
- Project and Gap Analysis:
- Conduct comprehensive gap analyses between current business processes and the software solution to identify areas for improvement.
- Collaborate with the software development team to ensure all identified gaps are addressed during the development cycle, including testing, QA, and UAT.
- Collaboration with Key Stakeholders:
- Build strong working relationships with internal teams, including directors, customer stakeholders, software development, and quality assurance teams.
- Ongoing Development:
- Participate in regular performance reviews and set personal development goals and objectives for career growth within the company.
Required Skills and Experience:
- Proven knowledge and experience in software functionality and implementation.
- Experience in software demonstration, training delivery, or customer-facing roles.
- Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently.
- A clear understanding of business processes and how to apply software solutions to enhance operational efficiency.
- Excellent communication skills, with the ability to gather, document, and present customer requirements clearly.
- Able to manage multiple projects simultaneously while keeping stakeholders informed of progress.
- Willingness to travel to customer sites as needed.
Desirable Skills:
- Experience with software systems and understanding of business process integration.
Key Interfaces (Internally and Externally):
- Director, Customer Stakeholder, Software Development, Quality Assurance
Knowledge, Skills, and Personality Traits:
- Customer-facing, excellent communicator.
- Strong analytical and problem-solving skills.
- Report writing and organisational abilities.
- Proactive, organised, and able to manage time effectively.
What You Can Expect:
- Starting salary of £30k to £35k, based on ability, skills, and experience.
- Monday to Friday (9 am – 5 pm).
- 25 days holiday + bank holidays.
- Pension scheme.
- Discretionary company bonus.
- Inclusive team environment with opportunities for involvement and development.
- Career growth within a successful, expanding business.
Contact me today - for an immediate interview 0 this role is urgent
