2nd Line Engineer

 In
GK Recruitment Ltd
Published
29th September 2023
Location
Chorley, United Kingdom
Category
Job Type

Description

Job Title: 2nd Line Engineer

Job Type: Permanent            

Salary: £23k-£28k

Location: Chorley

 

 

Are you a 2nd Line Engineer looking for a new challenge role?  This fast growing IT Support and Managed Services Provider, based in outside of Chorley we are looking for strong 2nd line engineers to join the team.

 

Great opportunities for growth, and an excellent career path through the company.

As it is an IT Managed Service Provider, there will be lots of opportunities to get hands-on experience with a lot of different technology.

Our client has a diverse and loyal client-base spanning many sectors, and are looking to expand the team with an experienced Microsoft-focused IT professional who can join us in offering affordable, friendly and effective support.

Experience, Knowledge & Skills required:

  • Min. 2-3 Years’ experience as an 2nd Line Engineer with a Managed Service Provider
  • Sound knowledge of:
    • Windows Server 2012/16/19
    • Microsoft Exchange/O365
    • Active Directory Administration
    • VMware or Hyper-V
    • Working knowledge of DNS/DHCP/Group Policy etc.
    • Firewalls
    • Networking
    • Back-up and restore procedures
  • Full UK Driving License
  • Ability to communicate both verbally and in writing, usually over the phone and by email.
  • Ability to organise your time and ask for assistance when lack of time is an issue.
  • Ability to follow a logical problem solving process.
  • Ability to follow the Helpdesk procedures and seek advice when unsure.

 

Main Duties of the role:

As a competent 2nd Line Engineer you will be able to provide IT consultancy services to the full range of clients.

You will effectively support clients as requested in a timely manner in line with the client’s support contracts.

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

 

  • Monitoring and maintaining systems and networks
  • Installation and configuration of systems
  • Diagnosing faults on both hardware and software
  • Solving technical and application issues by phone, email or in person
  • Walking clients through troubleshooting steps
  • Re-fitting and/or replacing of client hardware
  • Supporting updates and/or roll-outs for client applications (training of users as needed)
  • Working to SLA’s
  • Prioritising and managing multiple open tickets
  • Establishing good working relationships with clients

 

In return we can offer you an exciting career in a growing company with excellent salary upto £28k base and benefits which includes: Pension, Parking and On Going Training.

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details.

 

Apply
Drop files here browse files ...

Related Jobs

2nd Line IT Engineer   Ormskirk, United Kingdom
30th April 2024
IT Support Technician. 1/2nd line end-user   Manchester, Lancashire, prestwich, Manchester, United Kingdom
26th April 2024
Business Devlopment Manager, IT/MSP   Preston, Lancashire region AND Leeds and Yorkshire region, Preston or Leeds, United Kingdom
12th April 2024
Junior, IT Support Analyst...Lancashire   lancashire, chorley, United Kingdom
9th April 2024
3rd Line Engineer   Chorley, United Kingdom
28th September 2023
Recent Posts

Start typing and press Enter to search

Are you sure you want to delete this file?
/