IT Support Technician. 1/2nd line end-user

GK Recruitment Ltd
26th April 2024
Manchester, Lancashire, prestwich, Manchester, United Kingdom
Job Type


My client is seeking a skilled 1st IT Support Engineer to join our team in the UK based out of Prestwich, Manchester.

The ideal candidate will be responsible for supporting 50 users in a team of 3, responsible for providing technical assistance and support to our internal users in a timely and professional manner. This role requires strong problem-solving skills, excellent communication and IT capabilities.

Key Responsibilities for the IT Support Technician:

  • Provide first-line technical support to internal users via phone, email, and in-person.
  • Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices.
  • Install, configure, and maintain computer systems and applications.
  • Collaborate with other IT team members to escalate and resolve complex issues.
  • Manage user accounts and permissions in various systems.
  • Assist with the setup and configuration of IT equipment for new hires.
  • Document support procedures, solutions, and system configurations.
  • Assist in maintaining IT inventory and asset management.
  • Stay up to date with technology trends and best practices.
  • Provide occasional out of hours support as required.


The skills Required from the IT Support Technician:

  • Proven experience as a 1st IT Support Engineer or similar role.
  • Strong knowledge of Windows operating systems.
  • Familiarity with Microsoft Office 365 and other productivity applications.
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
  • Experience with troubleshooting hardware and software issues.
  • Excellent problem-solving and communication skills.
  • Ability to prioritize tasks and work in a fast-paced environment.
  • Customer-oriented mindset with a focus on providing exceptional service.

Salary – up to £30,000. Commensurate to experience + hybrid working, bens etc

Location: Prestwich, Manchester  (Hybrid - Office / Work from Home)  Initially required to work 3 days per week in the office which may reduce depending on candidate experience.

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