Junior, IT Support Analyst…Lancashire
Description
The main responsibilities include being the external escalation point for the customer support desk, providing first-time fixes where possible, and providing IT and software support for their bespoke software and hardware applications. The software is for Pharmacy medicine dispensers
The role will be conducted from their office in Chorley + with some remote work.
The Main Duties & Responsibilities for the Trainee IT Support Analyst
· To provide telephone support to the user base utilising remote access tools
· Logging and categorising incoming calls and emails within our CRM system
· Active involvement in the documenting and updating of our knowledgebase
· Raising jobs for Engineers and liaising with them
· Taking ownership of incidents and progressing them quickly and efficiently
· Documenting issues/problems and raising them to the 2nd line team
Experience and skills required from the or the Trainee IT Support Analyst
· Good general IT skills
· Problem-solving attitude and aptitude
· Good communication skills both written and verbal
· Good problem-solving skills
· Ability to manage own workload effectively
· Excellent time management skills
· Attention to detail
· An ability to Take Ownership
What We Can Offer to the Trainee IT Support Analyst
Can offer you an excellent salary of £23,000 base salary, plus overtime (average £2,000) plus salary review to £25k basic
Plus + Training and a genuine career path with an additional benefits package
If you are interested in this role, then please APPLY ASAP and we will be in touch with further details
