Junior, IT Support Analyst…Lancashire

 In
GK Recruitment Ltd
Published
9th April 2024
Location
lancashire, chorley, United Kingdom
Category
Job Type

Description

The main responsibilities include being the external escalation point for the customer support desk, providing first-time fixes where possible, and providing IT and software support for their bespoke software and hardware applications.

The software is for Pharmacy medicine dispensers 

The role will be conducted from their office in Chorley + with some remote work.

The Main Duties & Responsibilities for the Trainee IT Support Analyst 

· To provide telephone support to the user base utilising remote access tools

· Logging and categorising incoming calls and emails within our CRM system

· Active involvement in the documenting and updating of our knowledgebase

· Raising jobs for Engineers and liaising with them

· Taking ownership of incidents and progressing them quickly and efficiently

· Documenting issues/problems and raising them to the 2nd line team

Experience and skills required from the or the Trainee IT Support Analyst 

· Good general IT skills

· Problem-solving attitude and aptitude

· Good communication skills both written and verbal

· Good problem-solving skills

· Ability to manage own workload effectively

· Excellent time management skills

· Attention to detail

· An ability to Take Ownership

What We Can Offer to the Trainee IT Support Analyst 

Can offer you an excellent salary of £23,700 base salary, plus overtime (average £2,000) plus salary review to £25k basic

Plus + Training and a genuine career path with an additional benefits package

If you are interested in this role, then please APPLY ASAP and we will be in touch with further details

Apply
Drop files here browse files ...

Related Jobs

.Net Developer (mid-level) C#   liverpool, merseyside, cheshire, manchester, warrington, RUNCORN, United Kingdom
8th May 2024
2nd Line IT Engineer   Ormskirk, United Kingdom
30th April 2024
IT Account Manager - MSP   Ormskirk, United Kingdom
30th April 2024
IT Support Technician. 1/2nd line end-user   Manchester, Lancashire, prestwich, Manchester, United Kingdom
26th April 2024
Pharmacy Systems Trainers. FTC July-Dec 2024   London, Basingstoke, Newport, Bristol, Nottingham, Birmingham., London, Basingstoke, Newport, Bristol, Nottingham, Birmingham., United Kingdom
17th April 2024
Recent Posts

Start typing and press Enter to search

Are you sure you want to delete this file?
/